Privacy Policy
Privacy Policy
At Dr. Monica’s Holistic Physiotherapy Care, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website.By using our website or submitting your information through our contact or appointment forms, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when you interact with our website or contact us, including:
- Name
- Phone number
- Email address
- Location/address
- Appointment-related information
- Information provided in enquiry or contact forms
- Any other information you voluntarily provide while communicating with us
Depending on the services requested, you may also provide health or treatment-related information. We request that you share only the information necessary for providing or arranging the requested healthcare services.
2. How We Use Your Information
We may use the information collected to:
- Respond to your enquiries and requests
- Schedule, confirm, or manage appointments
- Provide physiotherapy and rehabilitation services
- Communicate with you regarding appointments or services
- Provide information about our healthcare services
- Improve our website, services, and patient experience
- Maintain records necessary for administrative and operational purposes
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law.
3. Sharing of Personal Information
We respect the confidentiality of your personal information.
We may share information only when reasonably necessary for providing our services, operating the website, processing appointments, maintaining technical infrastructure, or complying with legal obligations.
Where third-party service providers are involved, we expect them to handle personal information appropriately and only for the relevant purpose.
We do not sell or rent your personal information to third parties for their independent marketing purposes.
4. Healthcare Information
Any health or treatment-related information provided by you may be used for the purpose of consultation, assessment, treatment, rehabilitation, appointment management, and related healthcare services.
We take reasonable measures to protect such information from unauthorized access, use, alteration, disclosure, or loss.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand website usage, and enhance your browsing experience.
Cookies may collect information such as browser type, device information, pages visited, and general website usage information.
You may adjust your browser settings to restrict or disable cookies. However, disabling certain cookies may affect some website functionalities.
6. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, appointment systems, social media pages, or other services.
If you access a third-party website or service, your information may be governed by that third party’s privacy policy and terms of use. We are not responsible for the privacy practices or content of third-party websites.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide healthcare or related services, maintain appropriate records, resolve disputes, comply with legal obligations, and protect our legitimate interests.
When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
9. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a concern regarding the handling of your personal information
To exercise an applicable privacy right or raise a privacy-related concern, you may contact us using the details provided below.
10. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or lawful guardian.
Where healthcare services are being arranged for a minor, the relevant information may be provided by the parent or lawful guardian as appropriate.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date.
12. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Dr. Monica’s Holistic Physiotherapy Care
Address:
MediZEN, SCO 148, Sec 117 TDI Market, Airport Road, Mohali – 140307
Additional Clinic Address:
Block-C2, Flat #16, 3rd Floor, Jamuna Apartments, Kharar – 140301
Email: kaliaphysiorehabclinic@yahoo.com
Email: kaliadrmonica@gmail.com
Phone: +91-9816183696
We will make reasonable efforts to respond to privacy-related requests and concerns within an appropriate timeframe.
Disclaimer: This Privacy Policy is a general website privacy notice and should be reviewed by the clinic’s legal/compliance advisor before publication to ensure it accurately reflects the clinic’s actual data collection, third-party services, appointment systems, cookies, and applicable legal obligations.