Cancellation & Refund Policy
At Dr. Monica’s Holistic Physiotherapy Care, we value our patients’ time and are committed to providing quality physiotherapy and rehabilitation services. This Cancellation & Refund Policy explains the terms applicable to appointment cancellations, rescheduling, and refunds.
1. Appointment Cancellation
Patients are requested to inform the clinic as early as possible if they are unable to attend a scheduled appointment.
- Appointments may be cancelled by contacting the clinic through the available phone, WhatsApp, or other communication channels.
- Wherever possible, cancellations should be made at least 24 hours before the scheduled appointment.
- The clinic may consider late cancellations or missed appointments as a completed appointment, subject to the circumstances.
2. Appointment Rescheduling
Patients may request to reschedule their appointment by contacting the clinic in advance.
- Rescheduling is subject to appointment availability.
- Requests made at least 24 hours before the appointment will generally be accommodated where possible.
- Repeated late cancellations or rescheduling requests may be subject to the clinic’s discretion.
3. Refund Policy
Any payment made for consultation, physiotherapy sessions, treatment packages, or other services is subject to the terms communicated at the time of booking or purchase.
- Refunds, where applicable, will be considered on a case-by-case basis.
- Payments for services that have already been provided are generally non-refundable.
- If a refund is approved for an eligible unused service or appointment, the refundable amount will be processed through the original payment method wherever possible.
- Processing time may vary depending on the payment provider or bank.
4. Missed Appointments / No-Show
If a patient does not attend a scheduled appointment without prior notice, the appointment may be treated as a no-show.
The clinic may, at its discretion, retain the applicable appointment or consultation fee for a no-show.
Exceptions may be considered for genuine emergencies or unavoidable circumstances.
5. Cancellation by the Clinic
In exceptional circumstances, the clinic may need to cancel or reschedule an appointment due to medical emergencies, unforeseen circumstances, or other operational reasons.
In such cases, the clinic will make reasonable efforts to inform the patient and offer an alternative appointment.
Where applicable, any eligible payment may be adjusted towards the rescheduled appointment or refunded.
6. Treatment Packages
For patients who have purchased a physiotherapy or rehabilitation package:
- Refunds for partially used packages will be subject to the clinic’s applicable package terms.
- Sessions that have already been attended or services already provided are generally non-refundable.
- Any approved refund will be calculated based on the applicable package terms and services already utilized.
- Package validity and cancellation terms may vary depending on the package purchased.
7. Non-Refundable Charges
Certain charges, including consultation fees, registration charges, administrative charges, or services already provided, may be non-refundable where communicated at the time of booking or payment.
8. Refund Processing
Where a refund is approved, the clinic will initiate the refund within a reasonable period after approval.
The time taken for the amount to appear in the patient’s account may depend on the payment gateway, bank, or financial institution.
9. How to Request a Cancellation or Refund
For cancellation, rescheduling, or refund-related requests, please contact:
Dr. Monica’s Holistic Physiotherapy Care
Phone: +91-9816183696
Email: kaliaphysiorehabclinic@yahoo.com
Email: kaliadrmonica@gmail.com
Address:
MediZEN, SCO 148, Sec 117 TDI Market, Airport Road, Mohali – 140307
Additional Clinic Address:
Block-C2, Flat #16, 3rd Floor, Jamuna Apartments, Kharar – 140301
Please provide your name, appointment details, payment details (if applicable), and the reason for your cancellation or refund request.
10. Policy Updates
We reserve the right to modify this Cancellation & Refund Policy from time to time. Any updated policy will be published on this page with the revised effective date.
By booking an appointment or purchasing a service through our website, you acknowledge and agree to the terms of this Cancellation & Refund Policy.